Zoho Sales IQ is a customer engagement and live chat software developed by Zoho Corporation. It is designed to help businesses engage with their website visitors in real-time, providing an opportunity for personalized interactions, sales support, and customer service.
Zoho Sales IQ offers a range of features that enable businesses to proactively engage with website visitors and convert them into leads or customers. One of the key features is live chat, which allows businesses to initiate real-time conversations with visitors who are browsing their website. With live chat, businesses can provide instant assistance, answer queries, offer product recommendations, and guide visitors through the purchasing process.
In addition, to live chat, Zoho Sales IQ provides visitor tracking and analytics capabilities. It allows businesses to monitor website visitors in real time, providing valuable insights such as the pages they are viewing, their location, and the referral source. This information enables businesses to understand visitor behavior and tailor their approach accordingly.
Zoho Sales IQ also includes lead scoring and visitor segmentation features. It helps businesses identify and prioritize potential leads based on criteria such as visitor engagement, time spent on the website, and actions taken. By segmenting visitors into different categories, businesses can target them with relevant messages, offers, and personalized experiences.
Moreover, Zoho Sales IQ offers integration with other Zoho applications, such as Zoho CRM (Customer Relationship Management). This integration allows businesses to capture and store visitor information as leads or contacts directly into their CRM system, ensuring a seamless flow of data and enabling businesses to manage customer interactions effectively.
Furthermore, Zoho Sales IQ provides automation features to streamline workflows and enhance efficiency. Businesses can set up automated triggers and chatbots to initiate conversations, send targeted messages, and provide instant responses to frequently asked questions. These automation capabilities help save time and ensure consistent customer engagement.
Zoho Sales IQ also offers reporting and analytics features to track the effectiveness of customer engagement efforts. It provides insights into chat volume, response times, customer satisfaction ratings, and other performance metrics, enabling businesses to measure the impact of their live chat interactions and make data-driven decisions.
Overall, Zoho Sales IQ is a powerful customer engagement and live chat software that helps businesses connect with website visitors, provide real-time support, and drive conversions. With its live chat capabilities, visitor tracking, lead scoring, and integration with other Zoho applications, Zoho Sales IQ empowers businesses to enhance customer engagement, improve sales, and deliver exceptional customer service experiences.