Customer Support/Success Manager

About TEMS Tech Solutions: TEMS Tech Solutions is a leading technology company committed to delivering innovative solutions across various sectors. We prioritize our employees and believe in fostering a supportive and inclusive work environment. At TEMS Tech Solutions, we offer opportunities for professional growth and development, as well as a collaborative culture where every team member’s contribution is valued. Our mission is to empower businesses and organizations with cutting-edge technologies that drive growth and transformation. Join us in shaping the future of technology and making a positive impact on industries worldwide.

Position Overview: As a Customer Support/Success Manager at TEMS Tech Solutions, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance throughout their journey with our products and services. You will serve as the primary point of contact for customer inquiries, issues, and escalations, and work closely with internal teams to address customer needs and drive resolution. The ideal candidate will have a strong background in customer support, account management, and a passion for delivering excellent customer experiences.

Responsibilities:

• Serve as the main point of contact for customer inquiries, issues, and escalations, and provide timely and effective resolution.
• Build and maintain strong relationships with customers to understand their needs, goals, and challenges, and ensure their success with our products and services.
• Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues, provide feedback, and drive product improvements.
• Develop and implement strategies to optimize the customer support process, improve efficiency, and enhance the overall customer experience.
• Proactively identify opportunities to upsell or cross-sell additional products or services to existing customers and drive revenue growth.
• Monitor customer satisfaction metrics, gather feedback, and implement initiatives to improve customer satisfaction and loyalty.
• Provide training and support to customers on how to use our products effectively and maximize value.
• Stay up-to-date with industry trends, best practices, and emerging technologies in customer support and success.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer support, account management, or customer success roles, preferably in the technology industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving skills and the ability to think strategically to address customer needs and challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer support tools is a plus.
• Passion for delivering exceptional customer experiences and driving customer success.

Benefits:

• Competitive salary and benefits package.
• Flexible work arrangements, including remote work options.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Opportunity to work on cutting-edge projects and technologies.

Join TEMS Tech Solutions and be part of a dynamic team dedicated to ensuring the success and satisfaction of our customers. Apply now to become our Customer Support/Success Manager and help shape the future of technology solutions!